EDUCATION ~ HOW TO USE THE SMART TOOLS
All the instructions for the use of the Smart Tools are in the form of Video Tutorials. You have access to the complete library from the Help menu of both Smart Tools, or the big blue question mark in the upper right corner of the Log or Calculator. You can also login from any page of the website - look at the footer at the bottom of any page and click 'My Account'. You may also access that library directly from this link:
LOGIN TO PRIVATE MEMBERSHIP TUTORIALS
First, we suggest using Firefox. We've found this to be the most user-friendly browser available - particularly for downloads. If your computer suggests the download may be corrupt or incomplete, try downloading the installation files again from this page using a different browser. Make sure to choose SAVE rather than RUN when you are given the prompt what to do with the files - then double-click to open it from your downloads folder.
Second, check your downloads folder. Your software may have already downloaded after you click the above orange buttons and be waiting for you to install.
Third, check your anti-virus program. You may have to include forexsmarttools.com or Forex Smart Tools as an exception in your list. Rest assured, our programs ARE safe and free from any virus threats. Your anti-virus program may be tricking you - read on to see why...
Fourth, if you are using Windows 8, be sure to install from the desktop, not the modern UI (see below).
Fifth, we highly recommend every PC user to switch to Microsoft Security Essentials, which can be downloaded for free here: Download
To understand why we recommend this, please read this discussion we had with our programmer (who is seriously brilliant!). Her analysis of the situation is included in its entirety here:
"After several years of trouble-free distribution, one of the Windows software packages I maintain has recently been flagged as malware by a well-known and supposedly reputable anti-virus product. The latest version of this anti-virus product won’t even allow the software to be installed: it deletes it as soon as it’s downloaded. Perhaps it has a virus? No, we checked.
The problem is that the software package isn’t on the anti-virus product’s white list. The anti-virus product in question now promises to keep out 100% of all viruses. To keep that promise it prevents access to any software that’s not on its white list, deleting it immediately and offering no user override. It doesn’t just do that with new software. The other day a colleague complained that, having loaded a well-known anti-virus product on his laptop for the first time, it immediately uninstalled most of his specialist work-related software without any confirmation.
I hate to say it, but I think things will only go downhill from here. Traditional PC anti-virus products are playing to a shrinking audience. PC sales volumes are in decline, and Microsoft Security Essentials is picking up increasing market share. To compete, anti-virus products will have to promise more benefits and deliver them with less resources. By resources I mean staff: developers, testers, support teams.
Some anti-virus products already give software vendors the option of a paid fast track to get their products onto the white list. I expect we’ll see more of this. It’s a fresh revenue stream and lets the products justify their policies; policies which manage to be both draconian and ham-fisted at the same time.
This situation is bad news for small to medium Windows software vendors because the anti-virus products provide no blanket coverage: every new release needs to be approved again, and approved by every anti-virus product with these policies.
If you think all this is bad enough, there’s worse.
Choking back two decades of passionate support for third party providers, I now strongly recommend Microsoft Security Essentials for all Windows users. It hurts to see Microsoft becoming the dominant provider in yet another niche market but, in this niche, the other options are even more painful.
Traditional PC anti-virus products are eating their own babies; there’s no future in having a relationship with them."
I'm still really stuck trying to install the Smart Tools software....
One of our customers shared this solution with us:
I had to eventually go to Microsoft Tech Support and subscribe to a 12-month support package and they sorted it out. It was in fact not Windows that was the culprit but some aspects of Norton that were in conflict with the operating system. They helped me to download your software, synced Norton with my laptop and also cleaned up the viruses that were on my hard drive. On the whole it was a satisfactory outcome and a close friend of mine who is very IT savvy says that I have a very good deal for continuous support!
In other words... this customer had a much more serious problem going on with their computer, and their inability to download our software was just a flag that pointed this out to them and helped them realize something was seriously wrong − the kind of problem that could really disable your whole system... if it were not brought to light by this.
Windows 8 Users: Installation
Download and install these applications from the Windows 8 desktop (WIN+D).
Do not attempt to download and install them from the Modern UI.
Want to move your license to a new or re-formatted computer?
If you have moved to a new computer, reformatted your hard drive or have similar hardware or software issues that cause your Forex Smart Tools software to no longer be operative, you will NOT be able to use your original license key on your new computer, or re-formatted hard drive. You will need a fresh activation from us.
First – please contact us to let us know that you wish your current license to be deactivated.
Then just click the download buttons on this page to install the most current versions of both the Calculator and Trade Log. We will usually have pre-authorized your new version, so it should work as soon as you enter your information into the dialog box.
If you have already taken out both licenses for the Smart Tools (full purchase or dual-license lease plans), please note: we will be temporarily de-activating BOTH your licenses as we re-issue the new one to you – so please back up your Trade Log data before requesting the fresh install. The data should be carried over seamlessly, yet it's always smart to have a backup plan, just in case.
Ready for your second license?
If you bought the Smart Tools Calculator and Trade Log, we actually reserved two licenses for you, knowing that many Forex traders use a laptop and a desktop, or a two-computer trading setup. You may install your second license immediately, or you may hold it to use later as your system expands. There is no time limit or expiration date for the second license. However, both licenses must be issued to the same owner and must use the same email address.
When you are ready to enable your second license on your second computer, you may also use this very same download button on this page. Make sure you are on the second computer when you do so.
After you download onto the second computer, then fill in your information within the dialog that comes up and then click the REQUEST button. We'll get the request, and then send out your license for that computer. If you let us know in advance, we can pre-issue the authorization for you.
Remember, each license is strictly tied in to the individual computer on which it is installed with a unique license key. One computer - one license. The software is attached to your computer and cannot be registered with the same activation on another computer. Your second license will be issued separately - it is a different license key, tied in to your second computer. If you upgrade or replace your computer, you will be able to move the Forex Smart Tools software to your new computer at no extra cost. We will then issue you a new license and disable your original license.
The database from the Trade Log does not automatically synchronize with the Trade Log on another computer. Just because you can have a license on two computers for the Trade Log doesn't mean it's always a good idea to do so. If you need to run it from two, please see the FAQ in our Trade Log Video Library with suggestions on how to manage one database between two computers.
If you are leasing the Smart Tools and need another license, you can buy a second lease plan and we will adjust the total number of months accordingly.